Doxzilla

Doxzilla Terms of Service

Version 1.0. Effective 12 October 2026. Last updated 12 October 2026. Applies to doxzilla.com, app.doxzilla.com, the Doxzilla apps and Doxzilla Learning.

The short version

1. Doxzilla is a subscription documentary streaming service. One account covers your household. You can sign in on 5 devices and watch on 1 screen at a time. No ads interrupt your viewing.
2. Sign up at doxzilla.com (app.doxzilla.com/signup) with a credit or debit card. Before you confirm, the checkout page shows the plan you chose and the amount that will be charged. When you confirm, we charge that plan, monthly or annual, immediately, and we do not refund subscription fees already charged (except as set out in clause 8.4). When the charge succeeds, a receipt email is sent to the email you signed up with, and if it cannot be charged, a notice email is sent. The name on your card statement is Next Step.
3. Your subscription renews by itself every month or year until you cancel, which you can do yourself at any time at My Account, then Subscription, then Cancel subscription. After you cancel you keep watching until the end of the period already paid for, and you are not charged for the next period.
4. All prices include VAT. If you sign up by card or pay by QR Code by the end of 31 December 2026, you pay 79 baht a month or 790 baht a year, and that price does not rise until we give you advance notice. The details are in clause 7.
5. Failed card payments, our no-refund rule for subscription fees already charged, and how we put right a charge made in error are in clause 8.
6. A membership account is made for your family to watch together at home. To use Doxzilla in a classroom, school or any public place, schools and organisations need an institutional plan, which includes the right to show content. See clause 11.5.
7. Questions or problems? Message us on LINE @doxzilla.

1. Who we are and what this document is

1.1 Doxzilla is operated by Next Step Co., Ltd., 319 Soi Ramkhamhaeng 60, Hua Mak, Bang Kapi, Bangkok 10240, Thailand ("we", "us").

1.2 "You" means the person who signs up and owns the account.

1.3 By signing up or using the service you agree to these terms. Our Privacy Policy is a separate document. It tells you how we handle your data. It is a notice, not an extra term you must accept.

1.4 If a sign-up page or a specific code carries its own conditions that conflict with this document, the specific conditions apply to that page or code.

2. The service

2.1 Doxzilla is a subscription documentary streaming service available on the web, on phone and tablet apps, and on the TV apps we support.

2.2 Doxzilla Learning is a set of learning content and activities from kindergarten to Grade 12 (Mathayom 6). It is included in your membership at no extra charge.

2.3 The number of titles, which titles are available, audio languages and picture quality can change depending on the rights we hold. Because of this, we may add or remove titles without advance notice, and we cannot promise that any title will stay available.

2.4 Doxzilla Learning is learning material meant to help children enjoy learning. We cannot guarantee any child's grades or exam results, and it does not replace school curriculum or teachers.

2.5 Watching needs an internet connection and a supported device, and the cost of these is yours to cover.

3. Your account

3.1 So that an adult looks after the account, you must be an adult: 20 years old or older, or of legal age under Thai law for another reason, such as lawful marriage.

3.2 You sign up with an email address or phone number and set a password. The information must be true and yours.

3.3 One account is for the people who live in your home, meaning people who normally live together. Because the account is made for families, you cannot sell, rent or share it with people outside your home. It is for private family use only, not for teaching in a classroom or at an educational institution (clause 11.5).

3.4 An account can be signed in on 5 devices and can watch on 1 screen at a time. This applies to all devices. If someone is already watching, the other device needs to wait a moment, or the first one needs to be closed. If more than 5 devices are signed in, the system automatically removes a device that is not in use, or the device that signed in first.

3.5 Please keep your password safe. If you think someone else has access, change your password and tell us on LINE @doxzilla straight away. You are responsible for activity on your account before you tell us, unless it was caused by our fault.

3.6 Rights to some titles are limited by country, so watching from outside Thailand may not be possible.

4. Children in your account

4.1 Children aged 3 to 18 can watch inside the account of a parent or guardian. The parent or guardian signs up and decides for the child. Children do not sign up themselves.

4.2 The parent or guardian chooses what the child watches and for how long. We group content by age, but we do not promise that every title suits every child.

4.3 Data about children from viewing and learning is handled under clause 9 of the Privacy Policy.

5. Prices and payment

5.1 Every price shown includes value added tax (VAT).

5.2 Current prices:

• If you sign up by card, or pay by QR Code, by the end of 31 December 2026 (Thailand time): 79 baht per month or 790 baht per year (the annual plan is available only when signing up by card).
• If you start on or after 1 January 2027: 149 baht per month or 1,490 baht per year.
• The annual plan costs 10 months and gives 12 months of use.

5.3 Ways to pay:

• Credit or debit card (Visa, Mastercard, JCB, UnionPay) at doxzilla.com. The payee is Next Step Co., Ltd. You are charged immediately when you sign up. This is the only way to choose the annual plan.
• QR Code through a bank app at the website. If you pay by the end of 31 December 2026, you get 79 baht per month, the same as signing up by card, and that price does not rise until we give you advance notice under clause 7.6.
• iPhone/iPad (App Store) and Android (Google Play) apps. Full price, monthly only, no annual plan. Charged from the day you subscribe. The payee is Apple or Google under that store's terms.
• Codes (Gift Code, Coupon Code, Discount Code) can be used through the website app.doxzilla.com only. See clause 10.
• Existing members who pay through AIS: your membership continues under AIS terms. For questions or to cancel, message us on LINE @doxzilla.

5.4 The amount shown on the payment page of our payment provider is the amount charged immediately when you sign up, for the plan you chose.

5.5 Receipts and tax invoices are sent to the email you signed up with. If you need a tax invoice in a company name, message us on LINE @doxzilla.

6. Signing up and the charge at sign-up

6.1 Charged immediately when you sign up. When you sign up at doxzilla.com (app.doxzilla.com/signup) with a credit or debit card, we charge the card immediately for the plan you choose. For the monthly plan, that is 79 or 149 baht. For the annual plan, that is 790 or 1,490 baht as a single payment, at the prices in clause 5.2. Before you confirm, the checkout page shows the plan you chose and the amount that will be charged. By confirming, you acknowledge that the charge is made immediately and that we do not refund subscription fees already charged, under clause 8.3.

6.2 Auto-renewal. At the end of each period, the system charges the same card for the next period, every month or year depending on the plan you chose, until you cancel. See clause 7.

6.3 Cancel at any time. You can cancel whenever you like under clause 7.3 so that you are not charged for the next period. You keep watching until the end of the period already paid for. Cancelling does not entitle you to a refund of a period already charged, under clause 8.3.

6.4 Name on your card statement. The charge appears as "Next Step" on your card statement.

6.5 Emails about charges. When a charge succeeds, the system sends a receipt email to the email you signed up with. If a charge cannot be made, the system sends an email to the same address saying so. If you would like to switch plans, message LINE @doxzilla, see clause 8.2. If we charge you in error, see clause 8.4.

6.6 Signing up with a code. A Gift Code and a Coupon Code do not use a card, and they end by themselves when their period is up. A Discount Code uses a card. See clause 10.

7. Auto-renewal, cancelling and the price that does not rise

7.1 Auto-renewal. A membership paid by card at the website renews by itself every month or year, depending on the plan, charging the card you added, until you cancel. If the card has expired, see clause 8.1. The amount is the price you have under clause 5.2 or clause 7.4.

7.2 Reminder before annual renewal. We email you before every annual renewal.

7.3 How to cancel:

• Signed up at the website: sign in, go to My Account, choose Subscription, then press Cancel subscription. You keep watching until the end of the period already paid for and you are not charged again. We email a confirmation of the cancellation.
• Signed up through an app: you must cancel in the app store. iPhone/iPad: Settings, tap your Apple Account, and cancel at least 1 day before the renewal date. Android: open Google Play, go to Subscriptions, choose Doxzilla and cancel. Deleting the app is not cancelling.
• Other: message LINE @doxzilla.

7.4 Price that does not rise. If you sign up by card, or pay by QR Code, by the end of 31 December 2026 (Thailand time), your price is 79 baht per month or 790 baht per year, and it does not rise until we give you advance notice under clause 7.6. If your card expires and you update it under clause 8.1, the same subscription continues to be charged and keeps this price.

7.5 Apart from a notice under clause 7.6, this price also comes to an end when:

• you cancel and later sign up again (a new sign-up gets the price on the new sign-up date);
• your account stops because a card payment fails (clause 8.1) and you later sign up again instead of updating your card.

7.6 If we raise the price, whether for members with the price in clause 7.4 or for other members, we email you before the first charge at the new price. You can cancel before then at no extra cost.

7.7 We do not use the words "for ever" about prices. The price in clause 7.4 does not rise until we give notice under clause 7.6, and it is not a promise to keep that price for ever.

8. Failed card payments, switching plans, no refunds, and putting right a charge made in error

8.1 Failed card payments or an expired card. If a charge to your card does not go through, for example because funds are short, the system emails the account email to say the charge could not be made, and you should update your card. If it still does not go through, your membership may stop. If a credit card expires, the existing subscription stops. You must update to a new card in the system, and the system then continues to charge the new card on a recurring basis.

8.2 Switching plans. If you would like to switch between the monthly and annual plan, message us on LINE @doxzilla and we will tell you how, and from what date the switch takes effect.

8.3 No refunds of subscription fees already charged. Doxzilla does not have a policy of refunding subscription fees already charged, whether you change your mind, did not use the service, or cancel part-way through a period. What you can do is cancel at any time so that the next period is not charged, and keep watching until the end of the period already paid for. This applies to periods already charged successfully. It does not affect clause 8.4, or the cases where we are the one ending the service under clauses 13.3 and 14.3.

8.4 Your legal rights and putting right a charge made in error. Clause 8.3 does not remove or limit any right that consumer protection law gives you and that cannot be excluded. If we charge you in error, for example twice, for the wrong amount, after you cancelled, or when you did not sign up, or if the service you receive materially differs from what we told you on the sign-up page, message us on LINE @doxzilla. We will check, put it right and refund the part that should be refunded under the law.

8.5 App stores. If you subscribed through an app store, a refund is a matter between you and Apple or Google under that store's rules. We are not able to refund those for you.

9. What happens when you cancel

9.1 You keep watching until the end of the period already paid for, and you are not charged again. We do not refund the part of a period already charged, under clause 8.3, except in the cases in clauses 8.4, 13.3 and 14.3.

9.2 When the account expires, your data is handled under clause 6 of the Privacy Policy.

10. Codes

10.1 Gift Code: the recipient enters it at app.doxzilla.com. It works for the time and package the code states. When that time is up, the account stops by itself. It does not renew by itself and no charge follows. If you want to keep watching, you can choose to subscribe yourself.

10.2 Coupon Code: free viewing of Doxzilla for the value and period shown on the coupon. You do not need to link a credit or debit card. When the coupon period ends, your viewing right ends immediately. It does not renew by itself and there is no automatic charge. If you want to keep watching, you can choose to subscribe yourself.

10.3 Discount Code: a discount under the conditions of each code. Some codes may discount the first month only, while others give a special price that continues. The details on the code state whether it applies to a monthly or annual package, whether it discounts the first month only, or whether it is a continuing special price. If a code does not say the special price continues, treat it as the first period only. Using a Discount Code requires linking a credit or debit card for payment of the service.

10.4 Codes can be used through the website app.doxzilla.com only. Codes cannot be exchanged for cash. They cannot be transferred if the code says it is personal.

10.5 Anyone who invites people to sign up, or partners who give out codes, must state the conditions of the code as shown on that code, including whether a card is needed and whether a charge follows (for example, a Coupon Code needs no card and has no charge when it ends, while a Discount Code requires a linked card), whenever they use the word "free". We do not stand behind statements others write that do not match these terms.

11. Using the content

11.1 Content on Doxzilla belongs to us or to rights holders who license it to us, and is protected by copyright law. Your membership gives you the right to watch for personal entertainment and learning by you and your family inside your home only. It does not transfer ownership of anything to you.

11.2 To protect the rights holders and keep the service running well for everyone, the following are not permitted:

• copy, screen-record, download outside features the app offers, or publish content;
• show content to others publicly or commercially, including in a classroom, school, educational institution or organisation. Those uses need an institutional plan and a separate agreement with us (see clause 11.5);
• get around copy protection or the limits on devices and screens;
• use bots or scrapers, or overload the system;
• use the service unlawfully or disturb other people.

11.3 The names, logos and trademarks Doxzilla, Doxzilla Learning and Next Step belong to us. If you would like to use them, please ask us for written permission first. They may not be used without it.

11.4 If you see content that infringes copyright or your rights, tell us on LINE @doxzilla with evidence. We will review and act promptly.

11.5 Membership accounts are for watching with your family at home

• A membership account that you sign up for yourself at doxzilla.com or in an app is made for your family to watch together at home, and is for viewing inside your own family only.
• So content may not be shown in a classroom, school, educational institution, tutoring centre, childcare centre, library, meeting room, shop or any other public place, or used to earn money, even if you charge viewers nothing.
• If a teacher wants to use Doxzilla in class, we have a plan made for schools. It includes the right to show content in class, accounts for students to watch at home, and separate teacher accounts. The school buys it, and a teacher cannot use their own membership in class. For schools and institutions, message us on LINE @doxzilla.
• A parent teaching their own child at home is fine, of course.
• If we find a membership account used in these places, we will let you know and ask you to stop. If it continues, we may need to suspend or close the account under clause 13.

12. Content you submit

12.1 If you submit a work, you confirm that you own it or have full permission, including for music, images and clips by others that appear in it, and you give us the right to publish it within the scope stated when you submit.

12.2 If other people appear in the work, especially children, you confirm that you have their consent, or their guardian's consent, or that faces are hidden.

12.3 To keep everyone safe, we review before publishing, for both suitability and rights, and may remove a work. Works by minors need guardian consent suited to their age.

12.4 If a work you submit infringes someone's rights, you are responsible for that.

13. Suspension and closing accounts

13.1 We want everyone to be able to use Doxzilla with confidence, so we may suspend or close an account if you seriously breach these terms, keep sharing the account outside your home after we warn you, use a card that is not yours, or dispute a payment without telling us first.

13.2 Before closing, we will email you the reason and give you reasonable time to respond, except in urgent cases such as a hacked account or clearly unlawful activity.

13.3 If we close your account because you broke the terms, the rest of the period is not refunded. If we close it when you did nothing wrong, we refund the rest of the period you paid for.

13.4 You can close your account at any time under clause 7.3, and ask for your data to be deleted under clause 8 of the Privacy Policy.

14. Changes to the service and to these terms

14.1 We can improve the service and add or remove features. If a change harms an important right of yours, we email you ahead.

14.2 We can change these terms by emailing you and posting on the website ahead for changes that affect you. If you disagree, cancel before the effective date at no extra cost. If you keep using the service after that date, you accept the new terms, except where the law requires fresh consent.

14.3 If we end the whole service, we give advance notice and refund the part of any period you paid for but have not used.

15. Limits on our liability

15.1 The service is provided as available. We work to keep it running, but cannot promise there will be no interruptions. Maintenance, internet problems or outside providers can stop viewing for a while.

15.2 If we breach these terms, our liability to you is limited to the membership fees you paid us in the 12 months before the event, and we are not liable for indirect loss such as lost income.

15.3 This limit does not apply to harm to life, body or health, to damage caused by our intentional or grossly negligent conduct, or to anything the law does not allow to be limited. Terms that are unfair to consumers apply only to the extent the law allows.

16. Governing law and disputes

16.1 These terms are governed by Thai law.

16.2 If there is a problem, please message us on LINE @doxzilla first. We reply on LINE within 1 business day and aim to fix the problem as fast as we can.

16.3 If we cannot agree, disputes go to the competent Thai courts. You can still complain to the consumer protection authorities. Nothing here removes rights the law gives consumers.

17. Electronic communications and records

17.1 Accepting these terms and ordering through the website or app can be done electronically and is as binding as a written contract, under Thai electronic transactions law.

17.2 We keep a record of which version of the terms you accepted and when, and when you accepted the automatic charge.

17.3 We send messages about your account, payments and changes to the terms by the email or phone number you signed up with. Keep your contact details up to date.

18. Final points

18.1 If any clause cannot be enforced, the others still apply.

18.2 If we do not enforce a right once, that is not a waiver of it.

18.3 The Thai version is the master text. If this English version differs, the Thai version applies.

19. Contact

Next Step Co., Ltd. 319 Soi Ramkhamhaeng 60, Hua Mak, Bang Kapi, Bangkok 10240 LINE: @doxzilla Phone: 02 735 1000

Read the Privacy Policy