Doxzilla

Doxzilla Terms of Service

Version 1.0. Effective 12 October 2026. Last updated 17 October 2026. Applies to doxzilla.com, app.doxzilla.com, the Doxzilla apps and Doxzilla Learning.

The short version

Doxzilla is a subscription documentary streaming service. One account covers your household. You can sign in on 5 devices and watch on 1 screen at a time. No ads interrupt your viewing.
You can subscribe four ways: by credit or debit card or QR Code at doxzilla.com (app.doxzilla.com/signup), in the iPhone, iPad or Android app (App Store or Google Play), or through AIS. If you sign up by card at the website, the checkout page shows the plan you chose and the amount that will be charged before you confirm. When you confirm, we charge that plan, monthly or annual, immediately, and we do not refund subscription fees already charged (except the yearly plan refund window in clause 8.3 and as set out in clause 8.4). When the charge succeeds, a receipt email is sent to the email you signed up with, and if it cannot be charged, a notice email is sent. The name on your card statement is Next Step.
A subscription paid by card, through the App Store or Google Play, or through AIS renews by itself every month or year until you cancel. If you subscribed at the website, you can cancel yourself at My Account, then Subscription, then Cancel subscription. If you subscribed through an app, or if you use AIS, you cancel with that provider (App Store, Google Play or AIS). After you cancel you keep watching until the end of the period already paid for, and you are not charged for the next period. At doxzilla.com, for a yearly plan paid by card, we email you 14 days and 3 days before the renewal charge, stating the amount, the date and how to cancel. A monthly plan renewing at doxzilla.com gets no reminder. Neither Doxzilla nor AIS sends a reminder before an AIS charge, and the App Store and Google Play follow their own rules. If you do not want to renew, cancel before the renewal date. A payment by QR Code does not renew by itself: a monthly payment covers 30 days, an annual payment covers one year, and when that ends you scan to pay again if you want to keep watching.
All prices include VAT and are the same in every way of paying (card and QR Code at the website, the App Store and Google Play apps, and AIS), except the AIS monthly price until the end of 2026, set out below. If you sign up by the end of 31 December 2026, you pay 79 baht a month or 790 baht a year. If you use AIS, the monthly price until the end of 31 December 2026 is 69 baht excluding VAT (73.83 baht including VAT), and AIS has no annual plan until the end of that day. You keep your price after 1 January 2027 in the ways of paying that renew by themselves (card, the apps and AIS) until you cancel, or until we end it by giving you at least 30 days' advance notice. A QR Code payment is charged at the price on the day you pay. Anyone who signs up, or cancels and signs up again, on or after 1 January 2027 pays 149 baht a month or 1,490 baht a year, VAT included, through any way of paying, including AIS, which offers the annual plan from 1 January 2027. The annual plan costs 10 months and gives 12 months of use. The details are in clause 7.
Failed card payments, our no-refund rule for subscription fees already charged (with a 7-day refund window for yearly plans), and how we put right a charge made in error are in clause 8. For app subscriptions, or if you use AIS, billing and refunds follow the rules of Apple, Google or AIS.
A membership account is made for your family to watch together at home. To use Doxzilla in a classroom, school or any public place, schools and organisations need an institutional plan, which includes the right to show content. See clause 11.5.
Questions or problems? Message us on LINE @doxzilla.

1. Who we are and what this document is

1.1 Doxzilla is operated by Next Step Co., Ltd., 319 Soi Ramkhamhaeng 60, Hua Mak, Bang Kapi, Bangkok 10240, Thailand ("we", "us").

1.2 "You" means the person who signs up and owns the account.

1.3 By signing up or using the service you agree to these terms. Our Privacy Policy is a separate document. It tells you how we handle your data. It is a notice, not an extra term you must accept.

1.4 If a sign-up page or a specific code carries its own conditions that conflict with this document, the specific conditions apply to that page or code.

2. The service

2.1 Doxzilla is a subscription documentary streaming service available on the web, on phone and tablet apps, and on the TV apps we support.

2.2 Doxzilla Learning is a set of learning content and activities from kindergarten to Grade 12 (Mathayom 6). It is included in your membership at no extra charge.

2.3 The number of titles, which titles are available, audio languages and picture quality can change depending on the rights we hold. Because of this, we may add or remove titles without advance notice, and we cannot promise that any title will stay available.

2.4 Doxzilla Learning is learning material meant to help children enjoy learning. We cannot guarantee any child's grades or exam results, and it does not replace school curriculum or teachers.

2.5 Watching needs an internet connection and a supported device, and the cost of these is yours to cover.

2.6 Some content and extra services, such as Doxzilla Cartoon, are included in your membership for now. We may separate some of them into add-on services that cost extra, and we will tell you ahead as set out in clauses 14.1 and 14.2.

3. Your account

3.1 So that an adult looks after the account, you must be an adult: 20 years old or older, or of legal age under Thai law for another reason, such as lawful marriage.

3.2 You sign up with an email address or phone number and set a password. The information must be true and yours.

3.3 One account is for the people who live in your home, meaning people who normally live together. Because the account is made for families, you cannot sell, rent or share it with people outside your home. It is for private family use only, not for teaching in a classroom or at an educational institution (clause 11.5).

3.4 An account can be signed in on 5 devices and can watch on 1 screen at a time. This applies to all devices. If someone is already watching, the other device needs to wait a moment, or the first one needs to be closed. If more than 5 devices are signed in, the system automatically removes a device that is not in use, or the device that signed in first.

3.5 Please keep your password safe. If you think someone else has access, change your password and tell us on LINE @doxzilla straight away. You are responsible for activity on your account before you tell us, unless it was caused by our fault.

3.6 Rights to some titles are limited by country, so watching from outside Thailand may not be possible.

4. Children in your account

4.1 Children aged 3 to 18 can watch inside the account of a parent or guardian. The parent or guardian signs up and decides for the child. Children do not sign up themselves.

4.2 The parent or guardian chooses what the child watches and for how long. We group content by age, but we do not promise that every title suits every child.

4.3 Data about children from viewing and learning is handled under clause 9 of the Privacy Policy.

5. Prices and payment

5.1 Every price shown includes value added tax (VAT).

5.2 Current prices. Prices include VAT and are the same in every way of paying, except the AIS monthly price until the end of 2026 set out below:

If you sign up or pay in a way other than AIS by the end of 31 December 2026 (Thailand time): the special price of 79 baht per month or 790 baht per year, under clause 7.4.
If you use AIS: until the end of 31 December 2026 (Thailand time), the monthly price is 69 baht excluding VAT (73.83 baht including VAT), and AIS has no annual plan during this period. From 1 January 2027, AIS also offers the annual plan, and the price is 149 baht per month or 1,490 baht per year, VAT included, the same as every other way of paying.
Regular price: 149 baht per month or 1,490 baht per year, VAT included. It applies to anyone who signs up on or after 1 January 2027 through any way of paying, including anyone who cancelled and signs up again on or after that date, and to every QR Code payment made on or after that date, under clause 7.4.
In the ways of paying that renew by themselves (card, the apps and AIS), the price you signed up at is kept under clause 7.4, including the AIS price of 69 baht excluding VAT. A QR Code payment is charged at the price on the day you pay.
The annual plan costs 10 months and gives 12 months of use, in every way of paying that offers it.

5.3 Ways to pay:

Credit or debit card (Visa, Mastercard, JCB, UnionPay) at doxzilla.com. The payee is Next Step Co., Ltd. You are charged immediately when you sign up. Monthly or annual. It renews by itself until you cancel.
QR Code through a bank app at the website. Monthly or annual. You can start watching as soon as you pay. A QR payment does not renew by itself. A monthly payment covers one period of 30 days from the time your payment succeeds. An annual payment covers one year (365 days) from the time your payment succeeds. If you pay again before the period ends, the new period starts when the current one ends. When the period ends you scan to pay again if you want to keep watching. We do not charge you automatically. A QR payment is charged at the price on the day you pay: 79 baht a month or 790 baht a year if you pay by the end of 31 December 2026, and 149 baht a month or 1,490 baht a year if you pay on or after 1 January 2027. The special price does not carry over to a later payment. See clause 7.4.
iPhone, iPad (App Store) and Android (Google Play) apps. Monthly or annual. The price is 79 baht a month or 790 baht a year if you subscribe by the end of 31 December 2026, and 149 baht a month or 1,490 baht a year if you subscribe on or after 1 January 2027 (the price the app store shows before you confirm is the price charged). Charged from the day you subscribe, then renewed every month or year under that store's terms until you cancel in the app store. The payee is Apple or Google under that store's terms.
If you use AIS: you can subscribe through AIS. The subscription is billed through AIS and renews by itself every month or year until you cancel with AIS. Monthly is 69 baht excluding VAT (73.83 baht including VAT) until the end of 31 December 2026, with no annual plan until the end of that day. From 1 January 2027 AIS offers monthly at 149 baht and annual at 1,490 baht, VAT included. AIS offers a 7-day free trial until the end of 31 December 2026, run under AIS's own system and conditions. It is not a Doxzilla free trial, and from 1 January 2027 AIS has no free trial. The AIS annual plan is available to prepaid and postpaid customers and renews automatically. AIS handles billing, billing notices (neither Doxzilla nor AIS sends a reminder before an AIS charge), refunds and complaints itself, under AIS's terms. Existing members who pay through AIS continue under AIS terms. For questions, message us on LINE @doxzilla, but cancelling must be done with AIS.
Codes (Gift Code, Coupon Code, Discount Code) can be used through the website app.doxzilla.com only. See clause 10.

5.4 The amount shown on the payment page of our payment provider is the amount charged immediately when you sign up, for the plan you chose.

5.5 Receipts and tax invoices are sent to the email you signed up with. If you need a tax invoice in a company name, message us on LINE @doxzilla.

6. Signing up and the charge at sign-up

6.1 Charged immediately when you sign up. When you sign up at doxzilla.com (app.doxzilla.com/signup) with a credit or debit card, we charge the card immediately for the plan you choose. For the monthly plan, that is 79 or 149 baht. For the annual plan, that is 790 or 1,490 baht as a single payment, at the prices in clause 5.2. Before you confirm, the checkout page shows the plan you chose and the amount that will be charged. By confirming, you acknowledge that the charge is made immediately and that we do not refund subscription fees already charged, under clause 8.3.

6.2 Auto-renewal. At the end of each period, the system charges the same card for the next period, every month or year depending on the plan you chose, until you cancel. See clause 7.

6.3 Cancel at any time. You can cancel whenever you like under clause 7.3 so that you are not charged for the next period. You keep watching until the end of the period already paid for. Cancelling does not entitle you to a refund of a period already charged, under clause 8.3 (except the yearly plan refund window in that clause).

6.4 Name on your card statement. The charge appears as "Next Step" on your card statement.

6.5 Emails about charges. When a charge succeeds, the system sends a receipt email to the email you signed up with. If a charge cannot be made, the system sends an email to the same address saying so. If you would like to switch plans, message LINE @doxzilla, see clause 8.2. If we charge you in error, see clause 8.4.

6.6 Signing up with a code. A Gift Code and a Coupon Code do not use a card, and they end by themselves when their period is up. A Discount Code uses a card. See clause 10.

7. Auto-renewal, cancelling and the price that does not rise

7.1 Auto-renewal. A membership paid by card at the website renews by itself every month or year, depending on the plan, charging the card you added, until you cancel. If the card has expired, see clause 8.1. The amount is the price you have under clause 5.2 or clause 7.4. A subscription made through an app or through AIS renews under that provider's terms, see clause 7.3. A payment by QR Code does not renew by itself: a monthly payment lets you watch for 30 days and an annual payment for one year (365 days) from the time your payment succeeds, and when it ends you must scan to pay again if you want to keep watching. We do not charge you automatically.

7.2 Reminders before a charge. Monthly and annual plans renew automatically. For an annual plan paid by card at doxzilla.com, we email the account email twice before each renewal charge: 14 days before and 3 days before, stating the amount, the date of the charge and how to cancel. A monthly plan renewing at doxzilla.com gets no reminder. Neither Doxzilla nor AIS sends a reminder before an AIS charge, and the App Store and Google Play follow their own rules. If you do not want to renew, cancel before the renewal date under clause 7.3. When a charge succeeds at doxzilla.com, the system sends a receipt email to the account email. The emails about a failed charge in clause 8.1 are separate from these reminders.

7.3 How to cancel:

Signed up at the website: sign in, go to My Account, choose Subscription, then press Cancel subscription. You keep watching until the end of the period already paid for and you are not charged again. We email a confirmation of the cancellation.
Signed up through an app: you must cancel in the app store. iPhone, iPad: Settings, tap your Apple Account, and cancel at least 1 day before the renewal date. Android: open Google Play, go to Subscriptions, choose Doxzilla and cancel. Deleting the app is not cancelling.
If you use AIS: you must cancel with AIS, by the method and before the deadline AIS sets. Deleting the app or simply not using the service is not cancelling. If you are not sure how to cancel, message LINE @doxzilla and we will point you the right way.
Paid by QR Code: there is nothing to cancel. If you do not scan to pay for a new period, your viewing access simply ends when the period you paid for ends (30 days for monthly, one year for annual).
Other: message LINE @doxzilla.

7.4 Prices we keep, and prices for new sign-ups.

If you sign up by card at the website, or through the App Store, Google Play or AIS, by the end of 31 December 2026 (Thailand time), your price is 79 baht per month or 790 baht per year (if you use AIS, the monthly price is 69 baht excluding VAT, or 73.83 baht including VAT, with no annual plan until the end of that day), in each way of paying that renews by itself (card at the website, the App Store or Google Play app, and AIS). You keep that price after 1 January 2027 until you cancel, or until we end it by giving you at least 30 days' advance notice by email under clause 7.6 (for app and AIS members, we also give notice through that provider's channel). If a charge to your card at the website fails (including because the card has expired), you keep this price if you update your card and the charge succeeds within the 7 days in clause 8.1. If there is still no successful charge after 7 days, the subscription stops, you must sign up and pay again, you then pay the price on the day you sign up again, and the earlier 79 baht or 790 baht price is lost.
If you use AIS: customers who subscribe or start the AIS trial by the end of 31 December 2026 keep the price of 69 baht before VAT (73.83 baht including VAT), even if AIS first bills them in January 2027, until we announce a change by giving at least 30 days' notice under clause 7.6, or until you cancel.
If you pay by QR Code, you pay the price on the day of each payment: 79 baht a month or 790 baht a year for a payment made by the end of 31 December 2026, and 149 baht a month or 1,490 baht a year for a payment made on or after 1 January 2027. Because a QR payment does not renew by itself, the 79 baht or 790 baht price does not carry over to a later payment.
If you sign up for the first time on or after 1 January 2027, you pay 149 baht per month or 1,490 baht per year, VAT included, through any way of paying, including if you use AIS, and in the ways of paying that renew by themselves (card, the apps and AIS) you keep that price on the same basis as above.
If you cancel and sign up again on or after 1 January 2027, you pay the price on the day you sign up again, which is 149 baht a month or 1,490 baht a year, whether you use a card, QR Code, an app or, if you use AIS, AIS. The earlier 79 baht or 790 baht price does not come back.

7.5 Apart from a notice under clause 7.6, this price also comes to an end when:

you cancel and later sign up again (a new sign-up gets the price on the new sign-up date, which on or after 1 January 2027 is 149 baht per month or 1,490 baht per year);
a charge to your card at the website still fails after the 7 days in clause 8.1 (including because the card has expired), so the subscription stops and you must sign up and pay again (you then pay the price on the day you sign up again, which on or after 1 January 2027 is 149 baht per month or 1,490 baht per year);
if you use AIS or an app, and the subscription stops under the rules of Apple, Google or AIS (for example because a billing retry fails) and you later sign up again, in which case you pay the price on the new sign-up date, not the earlier 79 baht or 790 baht;
you stop renewing in one way of paying and later pay or subscribe in another (card, QR Code, an app or AIS), in which case you pay the price for that way of paying on the day you pay or subscribe, not the earlier 79 baht or 790 baht.

7.6 If we raise the price, or end the 79 baht, 790 baht or AIS 69 baht (excluding VAT) price kept under clause 7.4, whether for that member or for other members, we email you at least 30 days before the first charge at the new price (for a member who subscribed through an app, or if you use AIS, we email the address on the account and also give notice through the app or AIS channel, as far as that channel allows). You can cancel before then at no extra cost. For a subscription made through an app or AIS, the provider may also require you to accept the new price with them. If acceptance is required and you do not accept, the subscription may stop under that provider's rules. The move from 79 baht or 790 baht to the regular price of 149 baht or 1,490 baht for QR Code payments made on or after 1 January 2027, and the fact that anyone who signs up on or after that date pays 149 baht or 1,490 baht, are already announced in clauses 5.2 and 7.4, so they are not a price rise under this clause.

7.7 We do not use the words "for ever" about prices. The price in clause 7.4 does not rise until we give notice under clause 7.6, and it is not a promise to keep that price for ever.

8. Failed card payments, switching plans, no refunds, and putting right a charge made in error

8.1 Failed card payments or an expired card. This clause applies to credit cards and debit cards alike, paid on the website doxzilla.com. If a charge to your card does not go through for any reason, for example because funds or the credit limit are short, the card is declined, or the card has expired, you have 7 days from the failed charge. During those 7 days your subscription keeps working normally and you keep the 79 baht or 790 baht price held under clause 7.4. We email the account email on day 1, day 3 and day 6, counting from the failed charge, to explain how to update your card. If you update your card and the charge succeeds within the 7 days, you keep your price. If there is still no successful charge after 7 days, the subscription stops. To keep watching, you must sign up and pay again, and you then pay the price on the day you sign up again, so the 79 baht or 790 baht price you had is lost. On or after 1 January 2027 that price is 149 baht per month (or 1,490 baht per year). See clauses 7.4 and 7.5. Subscriptions made through the App Store, Google Play or AIS follow Apple's, Google's and AIS's own billing retry rules. A QR Code payment does not renew by itself, so there is no charge to fail.

8.2 Switching plans. If you would like to switch between the monthly and annual plan, message us on LINE @doxzilla and we will tell you how, and from what date the switch takes effect.

8.3 No refunds of subscription fees already charged. Apart from the yearly plan refund window below, Doxzilla does not have a policy of refunding subscription fees already charged, whether you change your mind, did not use the service, or cancel part-way through a period. What you can do is cancel at any time so that the next period is not charged, and keep watching until the end of the period already paid for. Yearly plan refund window: An annual plan charged at doxzilla.com, whether an automatic card renewal, a first annual purchase or an annual QR Code payment, can be refunded in full if you message LINE @doxzilla within 7 days after the charge and have not watched since that charge. This window does not cover the App Store, Google Play or AIS, where you ask the provider under clause 8.5. This clause applies to periods already charged successfully. It does not affect clause 8.4, or the cases where we are the one ending the service under clauses 13.3 and 14.3.

8.4 Your legal rights and putting right a charge made in error. Clause 8.3 does not remove or limit any right that consumer protection law gives you and that cannot be excluded. If we charge you in error, for example twice, for the wrong amount, after you cancelled, or when you did not sign up, or if the service you receive materially differs from what we told you on the sign-up page, message us on LINE @doxzilla. We will check, put it right and refund the part that should be refunded under the law.

8.5 App stores and AIS. If you subscribed through an app store, a refund is a matter between you and Apple or Google under that store's rules. We are not able to refund those for you. If you use AIS, refunds and complaints about AIS billing are handled by AIS under AIS's terms, so please contact AIS.

9. What happens when you cancel

9.1 You keep watching until the end of the period already paid for, and you are not charged again. We do not refund the part of a period already charged, under clause 8.3, except for the yearly plan refund window in clause 8.3 and the cases in clauses 8.4, 13.3 and 14.3.

9.2 When the account expires, your data is handled under clause 6 of the Privacy Policy.

10. Codes

10.1 Gift Code: the recipient enters it at app.doxzilla.com. It works for the time and package the code states. When that time is up, the account stops by itself. It does not renew by itself and no charge follows. If you want to keep watching, you can choose to subscribe yourself.

10.2 Coupon Code: free viewing of Doxzilla for the value and period shown on the coupon. You do not need to link a credit or debit card. When the coupon period ends, your viewing right ends immediately. It does not renew by itself and there is no automatic charge. If you want to keep watching, you can choose to subscribe yourself.

10.3 Discount Code: a discount under the conditions of each code. Some codes may discount the first month only, while others give a special price that continues. The details on the code state whether it applies to a monthly or annual package, whether it discounts the first month only, or whether it is a continuing special price. If a code does not say the special price continues, treat it as the first period only. Using a Discount Code requires linking a credit or debit card for payment of the service.

10.4 Codes can be used through the website app.doxzilla.com only. Codes cannot be exchanged for cash. They cannot be transferred if the code says it is personal.

10.5 Anyone who invites people to sign up, or partners who give out codes, must state the conditions of the code as shown on that code, including whether a card is needed and whether a charge follows (for example, a Coupon Code needs no card and has no charge when it ends, while a Discount Code requires a linked card), whenever they use the word "free". We do not stand behind statements others write that do not match these terms.

11. Using the content

11.1 Content on Doxzilla belongs to us or to rights holders who license it to us, and is protected by copyright law. Your membership gives you the right to watch for personal entertainment and learning by you and your family inside your home only. It does not transfer ownership of anything to you.

11.2 To protect the rights holders and keep the service running well for everyone, the following are not permitted:

copy, screen-record, download outside features the app offers, or publish content;
show content to others publicly or commercially, including in a classroom, school, educational institution or organisation. Those uses need an institutional plan and a separate agreement with us (see clause 11.5);
get around copy protection or the limits on devices and screens;
use bots or scrapers, or overload the system;
use the service unlawfully or disturb other people.

11.3 The names, logos and trademarks Doxzilla, Doxzilla Learning and Next Step belong to us. If you would like to use them, please ask us for written permission first. They may not be used without it.

11.4 If you see content that infringes copyright or your rights, tell us on LINE @doxzilla with evidence. We will review and act promptly.

11.5 Membership accounts are for watching with your family at home

A membership account that you sign up for yourself at doxzilla.com or in an app is made for your family to watch together at home, and is for viewing inside your own family only.
So content may not be shown in a classroom, school, educational institution, tutoring centre, childcare centre, library, meeting room, shop or any other public place, or used to earn money, even if you charge viewers nothing.
If a teacher wants to use Doxzilla in class, we have a plan made for schools. It includes the right to show content in class, accounts for students to watch at home, and separate teacher accounts. The school buys it, and a teacher cannot use their own membership in class. For schools and institutions, message us on LINE @doxzilla.
A parent teaching their own child at home is fine, of course.
If we find a membership account used in these places, we will let you know and ask you to stop. If it continues, we may need to suspend or close the account under clause 13.

12. Content you submit

12.1 If you submit a work, you confirm that you own it or have full permission, including for music, images and clips by others that appear in it, and you give us the right to publish it within the scope stated when you submit.

12.2 If other people appear in the work, especially children, you confirm that you have their consent, or their guardian's consent, or that faces are hidden.

12.3 To keep everyone safe, we review before publishing, for both suitability and rights, and may remove a work. Works by minors need guardian consent suited to their age.

12.4 If a work you submit infringes someone's rights, you are responsible for that.

13. Suspension and closing accounts

13.1 We want everyone to be able to use Doxzilla with confidence, so we may suspend or close an account if you seriously breach these terms, keep sharing the account outside your home after we warn you, use a card that is not yours, or dispute a payment without telling us first.

13.2 Before closing, we will email you the reason and give you reasonable time to respond, except in urgent cases such as a hacked account or clearly unlawful activity.

13.3 If we close your account because you broke the terms, the rest of the period is not refunded. If we close it when you did nothing wrong, we refund the rest of the period you paid for.

13.4 You can close your account at any time under clause 7.3, and ask for your data to be deleted under clause 8 of the Privacy Policy.

14. Changes to the service and to these terms

14.1 We can improve the service and add or remove features. If a change harms an important right of yours, we email you ahead.

14.2 We can change these terms by emailing you and posting on the website ahead for changes that affect you. If you disagree, cancel before the effective date at no extra cost. If you keep using the service after that date, you accept the new terms, except where the law requires fresh consent.

14.3 If we end the whole service, we give advance notice and refund the part of any period you paid for but have not used.

15. Limits on our liability

15.1 The service is provided as available. We work to keep it running, but cannot promise there will be no interruptions. Maintenance, internet problems or outside providers can stop viewing for a while.

15.2 If we breach these terms, our liability to you is limited to the membership fees you paid us in the 12 months before the event, and we are not liable for indirect loss such as lost income.

15.3 This limit does not apply to harm to life, body or health, to damage caused by our intentional or grossly negligent conduct, or to anything the law does not allow to be limited. Terms that are unfair to consumers apply only to the extent the law allows.

16. Governing law and disputes

16.1 These terms are governed by Thai law.

16.2 If there is a problem, please message us on LINE @doxzilla first. We reply on LINE within 1 business day and aim to fix the problem as fast as we can.

16.3 If we cannot agree, disputes go to the competent Thai courts. You can still complain to the consumer protection authorities. Nothing here removes rights the law gives consumers.

17. Electronic communications and records

17.1 Accepting these terms and ordering through the website or app can be done electronically and is as binding as a written contract, under Thai electronic transactions law.

17.2 We keep a record of which version of the terms you accepted and when, and when you accepted the automatic charge.

17.3 We send messages about your account, payments and changes to the terms by the email or phone number you signed up with. Keep your contact details up to date.

18. Final points

18.1 If any clause cannot be enforced, the others still apply.

18.2 If we do not enforce a right once, that is not a waiver of it.

18.3 The Thai version is the master text. If this English version differs, the Thai version applies.

19. Contact

Next Step Co., Ltd. 319 Soi Ramkhamhaeng 60, Hua Mak, Bang Kapi, Bangkok 10240 LINE: @doxzilla Phone: 02 735 1000

Read the Privacy Policy